Reservations & Questions
Everything we're usually asked, answered before you have to ask it.
A note on the policies below: the specific numbers (deposit percentage, security bond, possession window, cancellation terms) are industry-standard placeholders. Confirm the real figures before this page goes live — getting these wrong in public is worse than not publishing them at all.
Three Steps.
Check your date.
Message us or send the form. We'll confirm availability, usually same day.
Come in for a fitting.
Free, unhurried, no obligation.
Reserve.
A 50% deposit holds your gown and your date. The balance is due on pickup.
Frequently Asked Questions
For weddings and debuts, 3–6 months is comfortable. For peak months — December, January, and the wedding season — 6+ months. That said, if your date is close, ask. We keep space for people whose plans changed.
That's the whole idea. Fittings are free and by appointment, so the studio is yours while you're in it. Bring whoever you trust.
A 50% deposit and a signed agreement. Until both are in, the gown stays available to everyone.
The deposit is non-refundable, as your date is held exclusively for you and turned away from others. If you need to move your date, we'll do everything we can to transfer your reservation to a new one, subject to availability.
Yes — a refundable security bond of ₱2,000–₱5,000 depending on the gown, returned within 7 days of the gown's return in expected condition.
Three days: pick up the day before your event, return the day after. If your celebration involves travel, tell us and we'll extend it.
Yes. Hem, bust, waist, and strap adjustments are included in every rental. Structural changes — significant resizing, altering the silhouette — are quoted separately. We never permanently cut a rental gown.
Completely normal, and we plan around it. Final fittings happen 1–2 weeks before your date for exactly this reason. Tell us early if your body is changing and we'll build in room.
Small things — a loose bead, a scuff on the hem, a spill — are expected and covered by normal cleaning. Significant damage or loss is charged against the security bond and, if it exceeds that, at repair or replacement cost. We'll always show you the assessment before charging anything.
No — please don't. Return it as it is. Professional cleaning is included and handled by us. Home cleaning does more damage than the event usually does.
Sizes 2 to 16, with alterations available in both directions. If you don't see your size, ask before you assume — a custom gown may cost less than you expect, and we'll tell you honestly which route makes more sense.
Yes — regularly across Pampanga, Nueva Ecija, Bulacan, and the surrounding provinces. Travel outside Tarlac City is quoted per event. Further afield, ask us. We've traveled farther for the right celebration.
Yes to both. They work beautifully together, but neither requires the other.
Comfortably up to 6 faces with our full team. For larger entourages, tell us early so we can schedule properly — rushing a morning is how mornings go wrong.
Reservations cancelled more than 30 days before the event may be rescheduled subject to availability; deposits are non-refundable. Cancellations within 30 days forfeit the deposit. Life happens — talk to us and we'll be as reasonable as we can be.
Absolutely. We'll ask for a photo so we can plan the look against it.